Thank you for choosing the corporate recruitment process administrative support services provided by OAKLAND RECRUITMENT SERVICES LTD.
As we provide online B2B recruitment administrative support services rather than physical goods, “returns” under this policy refer primarily to a client cancelling a purchased service and requesting a refund.
- Nature of Services
OAKLAND RECRUITMENT SERVICES LTD provides recruitment process administrative support services to corporate clients, including:
Organizing job applications;
Administratively organizing candidate profiles;
Coordinating interview times;
Supporting interview scheduling;
Handling administrative tasks related to the recruitment process;
Other administrative support agreed upon in the purchased service package.
Our services are one-time purchases; they do not auto-renew, nor do they incur automatic recurring charges.
- Refund Request Timeline
Clients wishing to cancel a service and request a refund must contact us within 30 days of the purchase date.
To facilitate processing, please provide the following information:
Company name;
Order details;
Date of purchase;
Reason for the refund request;
Other order-related information.
Upon receipt of a refund request, we will review the application based on the order status, the scope of services already performed, and applicable laws.
- Refunds for Viewed or “Opened” Services
As our services are provided online, the concept of “opening” (as applied to physical goods) does not exist.
Clients may still request a refund—subject to this policy and applicable laws—even if they have accessed, viewed, or opened electronic materials related to the service.
However, if the relevant recruitment administrative services have already been fully or partially completed, the refund amount may be adjusted based on the work already performed.
- Services Not Yet Started
If payment has been made but we have not yet commenced the relevant recruitment administrative services, the client may contact us to cancel the order and request a refund within the eligible timeframe.
Provided the refund conditions are met, we will process the refund using the original payment method.
- Services Already Started
If a refund request is made after services have commenced, we will review the request based on the actual progress of the service.
If the service is incomplete, we may determine the refundable amount based on the volume of work already completed and applicable laws.
If the service has been fully completed, refunds are generally not provided; however, this policy does not limit any statutory rights the client may have under applicable laws.
6. Service Quality Issues
If a client believes that the service provided significantly deviates from the purchased service package or the mutually confirmed scope of service, please contact us as soon as the issue is discovered.
We will review the situation and, where appropriate, provide:
Corrective services;
Additional services within the agreed scope;
Or, where applicable, a corresponding refund.
- Situations Ineligible for Refunds
To the extent permitted by applicable law, the following situations may not be eligible for a refund:
The client has already received and accepted the full scope of agreed services;
The requested work has been completed;
The service could not be performed due to incorrect or incomplete information provided by the client;
The client failed to provide necessary recruitment materials in a timely manner;
The client requested additional work outside the original service package;
The client is unable to continue using the service due to reasons attributable to the client.
However, if applicable law grants the client non-excludable rights to a refund or cancellation, this policy does not exclude those rights.
- Refund Processing Time
Once a refund request is approved, we typically initiate the refund within 3–5 business days.
The actual time it takes for funds to be credited depends on the processing speed of the client’s bank, credit card issuer, or third-party payment service provider.
Some banks or payment institutions may require additional processing time.
- Refunds to Original Payment Method
In principle, refunds will be issued via the original payment method used by the client to purchase the service.
To prevent fraud or unauthorized payments, we generally do not issue refunds to accounts unrelated to the original order.
- No Physical Return Address Required
As we provide online administrative support services for recruitment processes and do not deal in physical goods, clients are not required to mail or return any items to us.
If the order involves electronic files, recruitment materials, or other digital content, we may require the client to cease using such materials or to delete copies in accordance with our reasonable instructions.
- Return/Refund Address and Contact Information
If you wish to request a refund, cancel a service, or inquire about an order, please contact us first to obtain specific instructions on the refund process. Contact Address for Refunds/Returns:
Address: 18 Shepherds Grove, Londonderry, Northern Ireland, BT47 2BS
Email: service@oaklandrecruit.services
Phone: +447391057363
To submit a refund request, we recommend contacting us via email first so that we can quickly verify your order details.
- Statutory Rights
This refund policy does not limit any non-excludable statutory rights granted to customers under UK law or other applicable laws.
Where applicable laws provide specific rights regarding cancellations, refunds, or digital services, we will comply with those laws.
- Policy Updates
OAKLAND RECRUITMENT SERVICES LTD may update this Refund and Cancellation Policy in response to business changes, service adjustments, or changes in applicable laws.
