Returns Policy

1. Return and Exchange Policy

teasolutions.shop values ​​the customer shopping experience. As tea is a food product, and to ensure hygiene and safety, returns and exchanges are handled based on the product’s condition and specific circumstances.

2. Product Quality Issues

If the items you receive are damaged, incorrect, have obvious quality defects, or do not match your order, please contact us as soon as possible after receipt and provide your order details along with relevant photos.

Once the issue is confirmed to be related to the product itself, we may arrange for a replacement, exchange, or refund depending on the situation.

3. Standard Returns

For orders covered by applicable consumer protection laws, customers may request a return in accordance with the law.

Tea and other food products generally must remain unopened, unused, and in their original, intact packaging. Food products that have been opened, used, or rendered unfit for resale due to customer actions may not be eligible for return, except where otherwise required by law.

4. Return Timeline

If the item is eligible for return, please contact us promptly after receipt. We will advise you on the specific return method and requirements based on your order details.

Returned items must be properly packaged to prevent damage during transit.

5. Refunds

Once the returned item is received and inspected, we will process the refund in accordance with applicable regulations.

Refunds for eligible items are typically processed within 3–5 business days of return confirmation; the actual time it takes for funds to appear in your account may depend on the processing speed of the payment provider or bank.

6. Return Shipping Costs

If the return is due to receiving an incorrect item, product damage, or a confirmed quality issue, we will cover the reasonable return shipping costs.

If the return is due to personal reasons on the part of the customer, the customer may be responsible for return shipping costs, subject to the specific order circumstances and applicable laws.

7. Items Ineligible for Return

Returns may not be accepted in the following situations:

The product shows obvious signs of use or consumption.
The tea packaging has been opened, compromising food safety.
The product was damaged due to improper handling by the customer.
The product is rendered unfit for resale due to customer actions.

The above provisions do not affect the statutory consumer rights to which customers are entitled under applicable laws.

8. Contact Us

To request a return, exchange, or refund, please contact us via the channels provided on teasolutions.shop and provide your order details. We will assist in handling the matter based on the specific circumstances.
Company: COFFEE SHOP SOLUTIONS LIMITED
Address: Ground Floor, Seneca House, Links Point, Amy Johnson Way, Blackpool, Lancashire, United Kingdom, FY4 2FF
Email: shop@teasolutions.shop
Phone: +44 7760 356071