Shipping Policy

1. Shipping Services

teasolutions.shop provides tea product delivery services to business clients and individual consumers across Europe. Once an order is confirmed and payment is completed, we arrange shipment based on the order details, delivery address, and stock availability.

We offer delivery within the UK and to other regions in Europe; international shipping to other areas may also be available depending on logistics conditions.

2. UK Shipping

Orders within the UK typically arrive within approximately 2–5 working days after dispatch.

Delivery times may be extended due to remote locations, public holidays, adverse weather, or peak logistics periods. Actual delivery times are subject to the order confirmation details and the logistics provider’s operations.

3. European and International Shipping

Orders to other European countries typically arrive within approximately 5–12 working days after dispatch.

For other international destinations, the estimated delivery time is generally 7–18 working days, depending on the destination, customs inspections, and local delivery conditions.

International orders may be subject to customs processing; therefore, actual delivery times may differ from estimates.

4. Logistics Providers

Depending on the destination, package weight, and shipping route, we may use various logistics providers, such as Royal Mail, DPD, DHL, UPS, and FedEx.

The specific carrier may vary based on the order details. Once the order is dispatched, we will provide relevant tracking information to the customer where applicable.

5. Import and Export Standards

All international orders must comply with UK export regulations as well as the import laws, customs requirements, and food-related regulations applicable in the destination country or region.

Tea products entering different countries may be subject to local requirements regarding food safety, labeling, packaging, phytosanitary standards, customs declarations, and import restrictions.

Customers are responsible for ensuring that the provided delivery information is complete and accurate and for complying with the import regulations of the destination country. Any import taxes, customs duties, clearance fees, or other local charges incurred are generally the responsibility of the recipient, in accordance with local regulations.

6. Customs Delays

International shipments may experience delays due to customs inspections, document reviews, import restrictions, or other regulatory procedures.

Such delays are generally beyond our direct control. While we will assist customers in tracking their shipment status to the best of our ability, we cannot guarantee customs processing times.

7. Delivery Information

Customers must provide accurate and complete details—including name, address, postal code, and contact number—when placing an order. Additional re-delivery fees may apply if delivery is delayed or the package is returned due to incorrect or incomplete information provided by the customer.

Should any issues arise during transit, customers may contact us using the contact details provided on teasolutions.shop.

8. Shipping Times

Shipping times displayed on the website are estimates and not guaranteed delivery dates. Final delivery times may be affected by weekends, public holidays, weather conditions, peak logistics periods, customs inspections, and other factors beyond our control.

We strive to arrange order deliveries in accordance with the estimated timeframes and will assist customers in resolving any significant shipping issues that may arise.